About Figure
Transforming lending with blockchain technology
Key Highlights
- Headquartered in Chinatown, San Francisco, CA
- $418 million raised in Series C funding
- Offers blockchain-based mortgages and personal loans
- Preparing for an IPO focused on its lending division
Figure, headquartered in Chinatown, San Francisco, CA, is a fintech company revolutionizing lending through blockchain technology. With $418 million in funding and a focus on products like mortgages, personal loans, and blockchain-based private credit, Figure serves a growing customer base. The comp...
🎁 Benefits
Figure offers stock options, a continuing education stipend, paid parental leave, flexible paid time off, and health insurance. Employees also enjoy t...
🌟 Culture
Figure is committed to disrupting traditional lending practices with its Provenance blockchain platform, which enhances security and efficiency. The c...
Overview
Figure is hiring a Licensed Customer Success Associate to provide product, technical, and educational support to customers. You'll engage with innovative blockchain technology and financial services in a collaborative environment. This role is ideal for customer service-oriented individuals.
Job Description
Who you are
You are a driven individual with a strong customer service orientation, eager to learn about innovative blockchain technology and financial services. Your effective communication skills and attention to detail will be essential in providing support to both potential and existing customers. You thrive in a creative and collaborative environment, where problem-solving is key to your daily tasks. You understand the importance of maximizing the value of homeownership and are motivated to help customers achieve their goals.
What you'll do
In this role, you will be at the heart of Figure's operations, providing essential support to customers regarding our products and services. You will engage with customers to understand their needs and provide solutions that enhance their experience with our offerings. Your responsibilities will include educating customers about our services, troubleshooting technical issues, and ensuring that customer inquiries are resolved efficiently. You will work closely with various teams to ensure that customer feedback is incorporated into our service improvements. Your contributions will play a vital role in securing existing business and fostering customer loyalty.
What we offer
At Figure, we offer a supportive and innovative work environment where you can grow your skills and career. You will be part of a team that values collaboration and continuous learning. We provide opportunities for professional development and encourage you to bring your problem-solving mindset to every task. Join us in our mission to transform the homeownership experience and make a difference in the lives of our customers.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Figure.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success
Datadog is hiring a Customer Success Associate to manage customer relationships and drive product adoption. You'll focus on ensuring a positive experience for a high volume of accounts. This role requires strong communication skills and familiarity with Datadog's solutions.
Customer Success
Forma is hiring a Customer Success Associate to enhance employee benefits solutions for companies. You'll engage with clients to ensure satisfaction and effective use of the platform. This role is ideal for those looking to start their career in customer success.
Customer Success Associate
Datadog is hiring a Customer Success Associate to provide training and support to existing customers while identifying upsell and cross-sell opportunities. This role requires strong communication skills and a customer-first mindset.
Customer Success Associate
Datadog is hiring a Customer Success Associate to manage customer relationships and drive product adoption. You'll focus on ensuring a positive experience for a high volume of accounts. This role requires strong customer advocacy skills.