Customer Delivery Manager • Mid-Level

Who you are

You have a strong background in customer relationship management and a keen eye for detail — your experience has equipped you to manage strategic customer bases effectively. You understand the importance of aligning customer needs with business objectives, ensuring that both parties benefit from the partnership. Your ability to communicate clearly and effectively allows you to work closely with various teams, including sales, product development, and support, to meet client requirements and exceed expectations.

You thrive in a collaborative environment where you can leverage your skills to drive successful outcomes for clients. Your experience in managing complex projects has honed your ability to oversee the end-to-end delivery of solutions, ensuring that implementations are seamless and efficient. You are detail-oriented and proactive, always looking for ways to improve processes and enhance customer satisfaction.

What you'll do

As a Customer Delivery Manager at Finix, you will be responsible for managing the delivery of payment acceptance and payouts solutions to our platform clients. You will work closely with cross-functional teams to ensure that client requirements are met and that the implementation process is smooth and successful. Your role will involve coordinating with sales, product development, support, and risk/underwriting teams to align strategic initiatives with those of our customers and partners.

You will be the primary point of contact for clients during the implementation phase, guiding them through the process and addressing any concerns that may arise. Your focus will be on building strong relationships with clients, understanding their needs, and ensuring that Finix's solutions provide maximum value. You will also be responsible for identifying opportunities for improvement and working with internal teams to enhance our offerings based on client feedback.

What we offer

At Finix, we offer a dynamic work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with a talented team dedicated to providing innovative payment solutions. We value collaboration and encourage you to share your ideas and insights to help us grow and improve.

We believe in investing in our employees' professional development and offer various resources to help you advance your career. Our culture promotes work-life balance, and we strive to create an inclusive environment where everyone feels valued and supported. Join us at Finix and be part of a team that is transforming the payments landscape.