Customer Delivery Manager • Mid-Level

Who you are

You have a strong background in customer relationship management and a keen eye for detail — your experience in managing client expectations and delivering successful outcomes sets you apart. You thrive in collaborative environments, working closely with cross-functional teams to align strategic initiatives with customer needs. Your ability to communicate effectively with both technical and non-technical stakeholders ensures that projects run smoothly and meet client requirements. You are proactive in identifying potential challenges and adept at finding solutions that enhance customer satisfaction. Your passion for delivering exceptional service drives you to exceed client expectations consistently.

What you'll do

As a Customer Delivery Manager at Finix, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients. You will work closely with sales, product development, support, and risk/underwriting teams to ensure a seamless implementation process. Your role will involve aligning Finix's strategic initiatives with those of our customers and partners, striving to increase long-term value. You will oversee project timelines, coordinate resources, and ensure that all deliverables meet quality standards. Your focus will be on building strong relationships with clients, understanding their needs, and ensuring that our solutions are tailored to their specific requirements. You will also play a key role in identifying opportunities for improvement and driving initiatives that enhance the overall customer experience.

What we offer

At Finix, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to empowering businesses with modern payment solutions. We value your contributions and provide opportunities for professional growth and development. Our culture encourages open communication and teamwork, ensuring that everyone has a voice in shaping our future. We believe in recognizing and rewarding hard work, and we are committed to supporting your career journey with us.