About FiscalNote
Empowering organizations with legislative intelligence
Key Highlights
- Over 5,000 clients, including major corporations and government entities
- $100M+ raised from notable investors like Mark Cuban
- Founded in 2013, headquartered in Washington, DC
- Offers legislative and regulatory data solutions
FiscalNote is a leading provider of legislative and regulatory data solutions, helping organizations navigate complex policy landscapes. Founded in 2013 and headquartered in Washington, DC, FiscalNote serves over 5,000 clients, including Fortune 500 companies and government agencies. The company has...
π Benefits
Employees enjoy competitive salaries, equity options, flexible PTO, and remote work opportunities. FiscalNote also offers a comprehensive health benef...
π Culture
FiscalNote fosters a culture of innovation and collaboration, emphasizing data-driven decision-making and a commitment to transparency. The company va...
Customer Success Manager β’ Lead
FiscalNote β’ Singapore
Overview
FiscalNote is hiring a Team Lead or Senior Client Success Manager to lead a team of Client Success Managers and drive product adoption and client satisfaction. This role requires experience in SaaS client success and strong leadership skills.
Job Description
Who you are
You are a proven leader who brings out the best in your team. With a balance of empathy and execution, you know how to coach others to success while driving results at scale. You are deeply curious, data-informed, and comfortable working cross-functionally to solve complex challenges. You have experience in SaaS client success and are passionate about helping your customers β and your team β reach their full potential.
What you'll do
In this role, you will lead a small team of passionate Client Success Managers (CSMs) who empower clients to maximize the value of our SaaS products. You will drive product adoption, client satisfaction, and renewal through effective team leadership, process optimization, and cross-functional collaboration. You will ensure that every member of the Client Success team delivers exceptional service and measurable outcomes while managing a portfolio of accounts yourself.
What we offer
At FiscalNote, we are dedicated to providing a holistic, supportive experience to our clients. From onboarding and training to strategic best practices and technical support, the team strives to put clientsβ needs first every day. As the teamβs leader, youβll play a key role in shaping that culture β fostering excellence, accountability, and a shared sense of purpose around client outcomes.
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