Site Reliability Engineer • Mid-Level

Who you are

You have a strong background in site reliability engineering, with experience in building and maintaining scalable systems. Your expertise in AWS and Docker allows you to design and implement robust cloud solutions. You are proficient in Linux and understand the intricacies of system performance and reliability. You have a collaborative mindset, working closely with platform, application, and database teams to ensure seamless service delivery. You are comfortable with observability and monitoring practices, designing dashboards that provide critical insights into system health. You thrive in environments that value diversity and inclusion, contributing to a team culture that celebrates different perspectives and backgrounds.

Desirable

Experience with Prometheus for monitoring and alerting is a plus, as is familiarity with incident response processes. You may also have knowledge of SLIs, SLOs, and error budgets, which are essential for maintaining service reliability. A passion for automation and a proactive approach to identifying and resolving issues will set you apart in this role.

What you'll do

As a Site Reliability Engineer at Five9, you will play a crucial role in ensuring the reliability and performance of our cloud contact center software. You will design and implement comprehensive monitoring dashboards that cover both OS/platform-level and application-level metrics. Your responsibilities will include establishing and maintaining service level indicators (SLIs), service level objectives (SLOs), and error budgets to meet our ambitious reliability targets. You will build alerting systems to proactively identify and resolve issues before they impact users, participating in on-call rotations and leading incident response efforts when necessary. Your work will directly contribute to the overall customer experience, helping to bring joy to our users through reliable service delivery.

What we offer

At Five9, we foster a team-first culture that encourages innovation and growth. You will be part of a diverse team that values authenticity and inclusivity, empowering you to be your true self at work. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to revolutionize customer experience through cloud innovation, and enjoy the journey together with a supportive and collaborative team.