Technical Support Engineer • Mid-Level

Who you are

You have 2+ years of experience as a product support engineer, demonstrating a strong understanding of omni-channel communication technologies and their role in the contact center. Your good listening and comprehension skills enable you to consultatively work with end customers to implement effective solutions. You possess a natural ability to dig in and resolve technical issues in a structured manner, showcasing your commitment to excellence in customer care.

You are familiar with Windows operating systems, MS SQL, and IIS, and have hands-on experience with log analysis and troubleshooting. Your familiarity with IP Networking, SQL, REST APIs, and Linux further enhances your technical capabilities. Experience working with contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys is a significant advantage. Previous experience with outbound contact center products is a plus.

What you'll do

In this role, you will join Five9 in bringing joy to customer experiences by providing top-notch technical support for their cloud contact center software. You will be responsible for diagnosing and resolving customer issues, ensuring that they receive timely and effective solutions. Your role will involve collaborating with customers to understand their needs and providing guidance on the use of Five9's products.

You will also engage in log analysis and troubleshooting, utilizing your technical skills to identify and resolve issues efficiently. Your ability to communicate effectively with customers will be crucial as you guide them through technical challenges. You will work closely with the engineering team to relay customer feedback and contribute to product improvements.

What we offer

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. You will be part of a team-first culture that fosters innovation and growth while enjoying the journey together. The company offers a supportive environment where you can be your authentic self and thrive in your role.

As a Technical Support Engineer, you will have the opportunity to work in a dynamic environment that values your contributions and encourages professional development. You will be part of a company that is a leading provider of cloud contact center software, making a significant impact on customer experiences worldwide.