About Flexport
Simplifying global trade through technology
Key Highlights
- Headquartered in Tenderloin, San Francisco, CA
- Over 1,000 employees and $2.5 billion in funding
- Serves thousands of clients in 100+ countries
- Pioneered technology-driven logistics solutions
Flexport is a leading global logistics platform headquartered in Tenderloin, San Francisco, CA, that aims to simplify international trade. With over 1,000 employees and $2.5 billion in funding, Flexport serves thousands of clients across 100+ countries, providing technology-driven insights and flexi...
🎁 Benefits
Flexport offers a flexible work environment with options for remote and in-office work. Employees enjoy complimentary breakfast and lunch, along with ...
🌟 Culture
Flexport fosters a culture of innovation in logistics, being the first freight forwarder built around an online dashboard. The company values technolo...
Overview
Flexport is hiring a Senior Global Operations Associate to ensure high standards of shipment quality and support team performance. This role requires strong operational skills and the ability to handle complex escalations.
Job Description
Who you are
You have a strong background in operations, ideally with experience in logistics or supply chain management. You excel at ensuring quality and timeliness in shipment processes, and you are comfortable handling escalations and complex communications. You are detail-oriented and committed to meeting internal KPIs and SLAs, demonstrating your dedication to quality delivery. You thrive in a collaborative environment and are eager to support your team in achieving great performance. You understand the importance of following standard operating procedures and are proactive in building scalable operational infrastructure. You are adaptable and ready to tackle challenges that arise in a fast-paced environment.
What you'll do
In this role, you will be the front line in ensuring that shipments move on time and that any exceptions are handled appropriately. You will support your team in managing mid to high escalations and will be involved in delicate communications with various stakeholders. Your responsibilities will include guiding the team to improve performance metrics, focusing on data quality and shipment milestone timeliness. You will work closely with your manager to implement strategies that enhance operational efficiency and effectiveness. You will also play a key role in building and refining operational processes that can scale with the company's growth. Your contributions will directly impact the quality of service provided to Flexport's clients and partners.
What we offer
At Flexport, you will be part of a mission-driven company that is shaping the future of global trade. You will have the opportunity to work with innovative technology and exceptional people who are committed to making global commerce easier. We offer a collaborative work environment where your contributions are valued, and you will have the chance to grow your skills and advance your career in operations. Flexport is dedicated to supporting its employees and fostering a culture of continuous improvement and excellence.
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