Customer Success Manager • Mid-Level

Who you are

You have a background in accounting or audit, which allows you to build instant rapport with mid-market customers. Your experience enables you to address accounting-specific questions and scenarios effectively, ensuring customers maximize their adoption of the Close Management solution. You are passionate about customer success and are dedicated to maintaining high levels of satisfaction and engagement among clients. You thrive in a remote work environment but are also willing to travel to customer locations as needed.

What you'll do

As an Accounting Success Manager, you will join a growing Customer Success team focused on supporting our mid-market customer base. Your primary responsibility will be to ensure long-term success with our Close Management solution by addressing customer inquiries and providing guidance during the post-implementation phase. You will work closely with customers to understand their needs and help them navigate the solution effectively. Your role will involve regular communication with clients to foster relationships and ensure they are satisfied with the service provided. You will also collaborate with internal teams to relay customer feedback and contribute to product improvements.

What we offer

FloQast offers a dynamic work environment where you can grow your skills and make a significant impact on customer success. We value our employees and provide opportunities for professional development. You will be part of a supportive team that is dedicated to helping customers achieve their goals. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.