About Fullscript
Empowering practitioners for better patient care
Key Highlights
- Supports 70,000+ practitioners in personalized patient care
- Access to 20,000+ practitioner-grade products
- $273.1 million raised in Series B funding
- Headquartered in Centretown, Ottawa, ON
Fullscript is a Canadian-based digital health platform headquartered in Centretown, Ottawa, ON, that supports over 70,000 practitioners in delivering personalized patient care. The platform offers access to over 20,000 practitioner-grade supplements from hundreds of brands, enabling healthcare profe...
π Benefits
Fullscript provides a comprehensive benefits plan, including discounts on practitioner-grade supplements and wellness programs. Employees enjoy a flex...
π Culture
Fullscript fosters a community-oriented culture, emphasizing collaboration through team lunches, weekly town halls, and various social clubs. The comp...
Customer Support β’ Entry-Level
Fullscript β’ Kelowna - Remote
Overview
Fullscript is hiring a Customer Support Specialist to deliver friendly and effective support to users. You'll engage with customers via chat, email, and phone, ensuring a positive experience. This role is ideal for those who love helping people and solving problems.
Job Description
Who you are
You are someone who loves helping people and thrives on solving problems. You bring a personal touch to every interaction, whether it's guiding someone through a challenge or answering a question. Your curiosity and adaptability make you excited to learn new tools, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters, allowing you to connect, grow, and make an impact every day.
You are energized by great conversations and enjoy making every interaction a positive one. You understand the importance of empathy in customer support and are committed to providing timely and confident solutions. Your tech-savvy nature allows you to quickly adapt to product updates and evolving customer expectations, ensuring that you stay ahead in delivering exceptional service.
What you'll do
As a Customer Support Specialist at Fullscript, you will act as the voice of the company, delivering friendly, clear, and effective support to users across various channels including chat, email, and phone. You will solve problems with empathy and accuracy, understanding user needs and guiding them through challenges. Your role will involve staying informed about product updates and process changes, allowing you to provide the best possible support to our users.
You will use technology to elevate the support experience, ensuring that every interaction fosters trust and builds meaningful relationships. Your contributions will help position Fullscript as a leader in the healthcare industry, making a difference in the lives of healthcare practitioners and their patients. This position is open to candidates living in or near Kelowna, BC, allowing for occasional in-person collaboration and socialization with your team.
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