Customer Support • Entry-Level

Who you are

You are someone who loves helping people and thrives on solving problems. You bring a personal touch to every interaction, whether it's guiding someone through a challenge or answering a question. Your curiosity and adaptability make you excited about learning new tools and mastering the details that elevate customer interactions. You want a career where your work matters, allowing you to connect, grow, and make an impact every day.

You are energized by great conversations and enjoy making every interaction a positive one. You understand the importance of empathy in customer support and are committed to providing timely and confident solutions to user needs. Your tech-savvy nature allows you to stay ahead of product updates and process changes, ensuring that you can meet evolving customer expectations.

What you'll do

As a Customer Support Specialist at Fullscript, you will act as the voice of the company, delivering friendly and effective support to users across various channels including chat, email, and phone. You will solve problems with empathy and accuracy, guiding users through challenges and providing timely solutions. Your role will involve constant learning and adaptation to stay ahead of product updates and changes in customer expectations. You will leverage technology to enhance support and ensure that every interaction is a positive experience for users.

What we offer

Fullscript provides a flexible work environment with options for hybrid work. We value work-life balance and offer flexible PTO. Our benefits package includes a premium health plan, an RRSP program with stock options, and discounts on wellness products. We invest in your growth with training and learning opportunities, ensuring that you have the resources you need to succeed in your role.