Customer Success Architect

Who you are

You have a strategic mindset and a passion for customer success — you understand how to align technology with business objectives to drive value for clients. Your experience in customer-facing roles has equipped you with the skills to build strong relationships and foster trust with stakeholders. You thrive in collaborative environments and are adept at working with cross-functional teams to ensure customer satisfaction and success. You are comfortable with technology and can articulate complex concepts in a way that resonates with diverse audiences. You are proactive in identifying opportunities for improvement and are committed to continuous learning and growth in your field.

What you'll do

As a Customer Success Architect at GitLab, you will be responsible for understanding customer needs and aligning our platform to meet those needs effectively. You will work closely with customers to ensure they derive maximum value from our solutions, helping them navigate challenges and achieve their business goals. Your role will involve collaborating with product and engineering teams to provide feedback and insights that drive product improvements. You will also play a key role in onboarding new customers, ensuring they have the resources and support needed to succeed from day one. Additionally, you will identify opportunities for upselling and cross-selling, contributing to the overall growth of the company.

What we offer

At GitLab, we foster a culture of innovation and collaboration, where every team member is valued and encouraged to contribute. You will have the opportunity to work with industry leaders and be part of a mission-driven organization that is transforming software development. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in co-creating the future of software development and making a meaningful impact in the tech industry.