About GitLab
The single application for the entire DevOps lifecycle
Key Highlights
- Public company (NASDAQ: GTLB) with a valuation of $11B
- Over 30,000 customers including NASA, IBM, and Goldman Sachs
- Headquartered in San Francisco, with a fully remote workforce
- Unlimited PTO and flexible remote work options
GitLab is a comprehensive DevOps platform headquartered in San Francisco, California, serving over 30,000 organizations including NASA, IBM, and Goldman Sachs. The platform integrates project planning, source code management, CI/CD, and monitoring into a single application, streamlining the software...
🎁 Benefits
GitLab offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to work from anywhere. They a...
🌟 Culture
GitLab is known for its remote-first culture, with a strong emphasis on transparency and collaboration across global teams. The company values results...
Skills & Technologies
Overview
GitLab is hiring a Manager, Customer Success Engineer to lead a team of technical specialists driving GitLab adoption across EMEA. You'll design and run scalable technical enablement programs. This role requires experience in customer success and technical leadership.
Job Description
Who you are
You have a strong background in customer success and technical leadership, with experience in managing teams that drive software adoption and value realization. You understand the importance of enabling customers to achieve their business outcomes through effective use of technology. Your ability to communicate complex technical concepts in a clear and engaging manner sets you apart, allowing you to build strong relationships with clients and internal stakeholders alike.
You are passionate about technology and its potential to transform businesses. You have experience in DevSecOps, CI/CD, and source code management, and you are familiar with the challenges and opportunities that organizations face in these areas. Your leadership style is collaborative, and you thrive in environments where knowledge sharing and continuous improvement are prioritized.
What you'll do
As the Manager of Customer Success Engineers, you will lead a team responsible for driving GitLab adoption across EMEA. You will design and implement scalable technical enablement programs that empower customers to unlock the full potential of GitLab's platform. Your role will involve collaborating closely with cross-functional teams to ensure that customers receive the support they need to achieve their goals.
You will be responsible for developing and executing strategies that enhance customer engagement and satisfaction. This includes identifying key metrics to measure success and continuously refining your approach based on feedback and results. You will also play a crucial role in mentoring and developing your team, fostering a culture of excellence and innovation.
What we offer
At GitLab, we offer a dynamic work environment where you can thrive and grow your career. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to transform how the world develops software and make a meaningful impact in the tech industry.
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