Support Engineer • Mid-Level

Who you are

You have a strong background in Linux systems, with experience in troubleshooting and providing support to clients. Your knowledge of GitLab and CI/CD processes allows you to effectively assist customers in optimizing their use of the platform. You are proactive in your approach to support, ensuring that clients avoid operational disruptions and achieve their goals with GitLab. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. Your communication skills enable you to convey complex technical concepts clearly and effectively to both technical and non-technical stakeholders. You are committed to continuous learning and staying updated on the latest developments in DevSecOps and AI technologies.

What you'll do

As an Assigned Support Engineer at GitLab, you will be responsible for providing high-quality technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers. You will act as a trusted advisor, helping clients navigate challenges and maximize the value they receive from our platform. Your role will involve troubleshooting complex issues, guiding customers through best practices, and ensuring they have the resources they need to succeed. You will collaborate with engineering teams to escalate and resolve technical problems, contributing to the overall improvement of our products and services. Additionally, you will participate in knowledge-sharing initiatives, helping to build a strong support community within GitLab. Your efforts will directly impact customer satisfaction and retention, making you a key player in our mission to empower organizations through our AI-powered DevSecOps platform.

What we offer

At GitLab, we foster a culture of innovation and collaboration, where every team member's voice is valued. We provide opportunities for professional growth and development, encouraging you to take ownership of your career path. Our remote-first approach allows you to work from anywhere in the Americas, providing flexibility and work-life balance. We offer competitive compensation and benefits, along with a supportive environment that prioritizes your well-being and success. Join us in co-creating the future of software development and making a meaningful impact in the industry.