Database Support Engineer • Mid-Level

Who you are

You have a strong background in database support, particularly with PostgreSQL, and are skilled at troubleshooting complex issues that developers face. Your experience allows you to provide consultative advice to optimize workloads and help users avoid common pitfalls. You thrive in asynchronous environments and enjoy collaborating with both customers and engineering teams to enhance product quality and developer experience.

You possess excellent communication skills, enabling you to interact empathetically with users of varying technical expertise, especially during high-pressure situations. Your analytical mindset helps you spot patterns across support tickets, leading to actionable recommendations for documentation and tooling improvements. You are also keen on mentoring junior team members, contributing to the overall quality of support provided by the team.

Desirable

Experience with developer tools and backend solutions is a plus, as is familiarity with the Supabase platform. A proactive approach to problem-solving and a passion for helping others succeed in their development efforts will set you apart.

What you'll do

In this role, you will investigate and resolve advanced customer issues related to various Supabase services, including Postgres, Auth, RLS, Storage, Realtime, and Edge Functions. You will provide tailored advice to our most advanced users, helping them to optimize their workloads and navigate the Supabase platform effectively. Your responsibilities will include reproducing bugs, isolating root causes, and proposing workarounds, as well as escalating issues to engineering with detailed reproduction steps.

You will engage with customers to ask targeted questions that transform incomplete reports into actionable cases. Your ability to communicate clearly and empathetically will be crucial in ensuring that users feel supported and understood, particularly during time-sensitive situations. Additionally, you will analyze support tickets to identify patterns and recommend improvements to documentation, tooling, and the product itself.

As a mentor to junior team members, you will help raise the overall bar for support quality within the team. Your insights and experiences will contribute to a culture of continuous improvement and knowledge sharing.

What we offer

Supabase offers a fully remote work environment, allowing you to collaborate with a diverse team of professionals from around the world. We value your contributions and provide opportunities for professional growth and development. Join us in building a platform that empowers developers and enhances their experience with backend solutions.