Support Engineer • Mid-Level

Who you are

You have 3+ years of experience in customer support, specifically providing developer support to technical customers. Your proficiency in SQL, particularly with PostgreSQL, allows you to handle complex queries with ease. You possess excellent communication skills and are fluent in English, enabling you to effectively assist users and convey technical information clearly. Your experience with Linux/Unix operating systems equips you with the necessary skills to navigate and troubleshoot various technical environments. If you have database administration experience, that would be a valuable addition to your profile.

What you'll do

As a Support Engineer at Supabase, you will provide timely responses to support cases covering a wide range of topics, from billing inquiries to technical implementation questions. You will triage support cases, directing users to previous answers, code examples, and documentation, while also escalating issues to the appropriate technical or business teams when necessary. Monitoring multiple feedback channels, such as GitHub Issues and Discussions, will be part of your daily routine. You will also identify opportunities for developing internal tooling to enhance support efficiency. If you have experience with testing, you will reproduce issues, create test cases, and improve test coverage as part of your responsibilities.

What we offer

At Supabase, we foster a collaborative and innovative environment where your contributions directly impact our developer community. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and skills. Join us in building a complete backend solution that empowers developers worldwide.