Customer Operations • Lead

Who you are

You have a strong background in retail operations and a passion for creating exceptional customer experiences. You understand the importance of fostering an inclusive and equitable environment for both employees and customers. As a Key Lead, you embody Glossier's mission and values, ensuring that they resonate throughout the store. You are dedicated to supporting a people-first employee culture and are skilled at leading teams to achieve their full potential. You thrive in a fast-paced environment and are comfortable managing both front-of-house and back-of-house operations. You are a natural communicator, able to inspire and motivate your team while also addressing any challenges that arise.

What you'll do

In this role, you will support the store's leadership team in driving the overall performance of the store. You will be a constant presence on the floor, engaging with both customers and employees to create a welcoming atmosphere. Your responsibilities will include training and mentoring team members, ensuring that they embody Glossier's values in their interactions. You will also be involved in operational tasks, from inventory management to customer service, ensuring that the store runs smoothly and efficiently. You will play a key role in implementing strategies that enhance the customer experience and drive sales. Additionally, you will collaborate with other leaders to develop initiatives that promote employee engagement and satisfaction.

What we offer

At Glossier, we believe in the power of our people. We offer a supportive work environment where you can grow and develop your skills. You will have the opportunity to work with a passionate team dedicated to redefining beauty experiences. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to bring Glossier to more people in more places.