Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally with experience in fast-paced environments where you have successfully driven efficiency and service quality. You understand the importance of attention to detail and are committed to delivering a 'WOW!' service to clients. You thrive in a culture that values inclusivity and encourages authentic self-expression, and you are ready to take on challenges that push you beyond your comfort zone.

You possess excellent leadership skills and can motivate teams to achieve ambitious operational goals. You are data-driven and can analyze performance metrics to identify areas for improvement. Your communication skills enable you to collaborate effectively with various stakeholders, ensuring that everyone is aligned towards common objectives.

Desirable

Experience in the delivery or logistics sector would be a plus, as would familiarity with marketplace operations. You are adaptable and can navigate the complexities of managing a hyperlocal marketplace, understanding the nuances of customer needs and operational challenges.

What you'll do

In this role, you will be responsible for managing the day-to-day operations of Glovo in Podgorica, ensuring that delivery times are optimized and service quality is maintained at the highest standards. You will lead a team of couriers and operational staff, providing guidance and support to help them excel in their roles. Your focus will be on achieving best-in-class delivery times while fostering a positive work environment.

You will analyze operational data to identify trends and areas for improvement, implementing strategies that enhance efficiency and customer satisfaction. Collaborating with other departments, you will ensure that operational processes align with the company's overall goals and objectives. You will also be involved in training and developing team members, helping them grow within the organization.

What we offer

Glovo offers a unique company culture that values talent and encourages personal and professional growth. You will have the opportunity to work in a dynamic environment where your contributions will have a direct impact on the company's success. We provide competitive compensation and benefits, along with a commitment to fostering an inclusive workplace where everyone feels valued and heard. Join us in revolutionizing the way people connect with their everyday needs and make a difference in the lives of millions.