Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual with a strong ability to communicate effectively in both English and another language. Your experience in customer service or collections has equipped you with the skills to handle sensitive financial discussions with professionalism and empathy. You understand the importance of maintaining accurate records and are comfortable using technology to track accounts and payments. You thrive in a remote work environment and are self-motivated to meet targets and deadlines.

Desirable

Experience in a collections or customer service role is a plus, but we encourage you to apply even if your experience doesn't match every requirement. Familiarity with financial software or CRM systems can be beneficial in this role.

What you'll do

As a Bilingual Collections Specialist at GoodLeap, you will be responsible for identifying accounts with overdue payments and reaching out to customers to resolve their debts. You will maintain detailed records of communications and payment arrangements, ensuring that all interactions are documented accurately. Your role will involve negotiating payment plans and working with customers to find solutions that meet their needs while also adhering to company policies. You will collaborate with other team members to share insights and strategies for improving collections processes and enhancing customer satisfaction.

What we offer

GoodLeap provides a supportive remote work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities to enhance your expertise in collections and customer service. Our company culture emphasizes teamwork and collaboration, allowing you to connect with colleagues across various departments. We are committed to making a positive impact in the communities we serve, and you will play a vital role in helping homeowners access sustainable solutions through our financing options.