Collections Specialist • Mid-Level

Who you are

You have experience in collections and accounts receivable management, demonstrating your ability to handle customer inquiries and maintain positive relationships. You understand the importance of timely collections and have a keen eye for detail, ensuring that all communications and actions are well-documented. Your strong organizational skills allow you to effectively monitor and maintain assigned accounts, keeping track of payment due dates and sending reminders as necessary.

You are proactive in leading the debt collection process for assigned customers, reconciling accounts when necessary to collect open balances. Your ability to work collaboratively with sales and other departments ensures that invoices are paid promptly, and you are comfortable notifying sales when accounts are past due or being placed with a collection agency. You possess excellent communication skills, enabling you to answer customer questions about billing statements and open invoices effectively.

What you'll do

In this role, you will be responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices. You will effectively monitor and maintain assigned accounts, handling customer phone calls and reconciliations as needed. Leading the debt collection process for assigned customers will be a key part of your responsibilities, as will reconciling accounts to collect open balances. You will keep detailed notes and records of all communications and actions taken, ensuring transparency and accountability in the collections process.

You will work closely with sales and other departments to ensure that invoices are paid, notifying sales when accounts are past due or being placed with a collection agency. Your role will involve setting debt collection strategies in collaboration with coworkers, and you will be responsible for answering any questions customers have about billing statements and open invoices. Keeping track of payment due dates and sending reminders will be essential to your success in this position. Additionally, you will investigate billing errors and disputes, following up with customers to resolve any issues that arise.

What we offer

At Xometry, you will be part of a dynamic team that is committed to supporting the financial health and growth of the company. We value our employees and offer a collaborative work environment where your contributions will make a significant impact. Join us in our mission to connect people with big ideas to the manufacturers who can bring them to life.