Support Engineer • Senior

Who you are

You have extensive experience in providing high-level technical support, particularly for executive teams, ensuring that all devices and systems function seamlessly. Your background includes troubleshooting complex AV systems and managing hybrid meeting spaces, allowing executives to communicate effectively in a fast-paced environment. You are adept at resolving high-priority tickets and have a proactive approach to identifying and preventing potential issues before they arise. Your strong communication skills enable you to work closely with various teams, ensuring that technology operations run smoothly across the organization. You are detail-oriented and possess a deep understanding of endpoint management and automation processes, which you leverage to enhance overall efficiency. You thrive in environments where you can influence improvements and standardization across technical operations.

What you'll do

In this role, you will be the primary technical partner for the CEO and executive leadership team, providing white-glove support that ensures their technology needs are met with precision. You will manage the performance of executive devices and AV systems, ensuring that all technology functions flawlessly during critical communications and meetings. Your responsibilities will include resolving remote technical support tickets, conducting root-cause analysis, and documenting solutions to improve future operations. You will collaborate with various teams to implement proactive measures that enhance technology performance and user experience. Additionally, you will drive improvements in endpoint management and automation, contributing to the overall efficiency of the organization. Your role will require you to stay connected with the latest technology trends and best practices to ensure that the executive team is equipped with the best tools available.

What we offer

GoodLeap provides a dynamic work environment where you can make a significant impact on the technology operations of the executive team. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven company focused on sustainable solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference in the lives of homeowners and communities through innovative technology solutions.