Customer Engineer • Mid-Level

Who you are

You have a Bachelor's degree or equivalent practical experience and at least 6 years of experience with cloud native architecture in a customer-facing or support role. Your background includes cloud engineering, on-premise engineering, virtualization, or containerization platforms, and you are comfortable engaging with technical stakeholders or executive leaders. You possess experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops, which allows you to effectively communicate complex technical concepts.

You have a proven track record of selling technical solutions in areas such as Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, and Security. Your ability to build long-term technical strategies helps uncover new workloads with customers, and you are skilled at migrating applications and services to cloud platforms. You thrive in driving the entire business cycle, from defining delivery and consumption plans to transitioning them for execution.

What you'll do

As a Platform Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. Your role involves troubleshooting technical questions and developing delivery plans for customers, ensuring that you lead the technical engagement throughout the solution phase. You will facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintaining awareness of progress against the delivery plan is crucial, as you will provide support to cross-functional teams during ramp, delivery, migration, or implementation phases.

What we offer

At Google, you will be part of a dynamic team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work in a supportive environment that fosters professional growth and development. Our commitment to diversity and inclusion means that you will be part of a team that values different perspectives and experiences. We offer competitive compensation and benefits, ensuring that you are rewarded for your contributions to our mission of making information universally accessible and useful.