Customer Operations • Lead

Who you are

You have a Bachelor's degree or equivalent practical experience, along with 10 years of experience in cloud native architecture within a customer-facing or support role. Your background includes managing, mentoring, or coaching a quota-carrying team, demonstrating your leadership capabilities in a technical environment. You possess experience in the Financial Services industry, which gives you a unique perspective on customer needs and challenges.

Your expertise extends to software lifecycles, where you've built tools and architected scalable, distributed systems, including data platforms and AI/ML infrastructure. You are adept at managing teams through sales processes, operations, and career development, including account mapping and performance management. Engaging with technical stakeholders and executive leaders is second nature to you, as you tailor and deliver compelling messages that drive business opportunities.

What you'll do

As a Customer Engineering Manager, you will facilitate the adoption of Google Cloud products by educational institutions, government agencies, and businesses, ensuring their work becomes more productive and collaborative. You will listen to customer needs and deliver solutions that are most helpful, while also assisting fellow sales Googlers by problem-solving key technical issues. Your role will involve liaising with product marketing management and engineering teams to stay informed about industry trends and devise enhancements to Google Cloud products.

You will identify, qualify, and prioritize coverage for business opportunities, participating in periodic opportunity review meetings to provide insights on securing technical success. Collaborating closely with the sales account team, customer support, product management, and engineering, you will resolve product problems affecting customer satisfaction both pre- and post-sales. Travel may be required as part of your responsibilities.

What we offer

At Google, you will be part of a team that is dedicated to spreading the power of cloud computing globally. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer success and satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of cloud technology and making a difference in the financial services sector.