Solutions Engineer • Senior

Who you are

You have a strong background in solutions engineering, ideally with 5+ years of experience in customer-facing roles where you've demonstrated your ability to communicate complex technical concepts clearly and effectively. You thrive in a remote-first environment and are comfortable working autonomously while collaborating with cross-functional teams. Your passion for open-source technology drives you to stay updated on industry trends and best practices, ensuring you can provide the best solutions to customers.

You possess excellent problem-solving skills and can think critically about customer needs, translating them into actionable solutions. Your experience with observability tools, particularly Grafana, gives you a unique perspective on how to help customers maximize their use of the platform. You are a proactive learner, always seeking to expand your knowledge and skills to better serve your clients.

Desirable

Experience with cloud-based solutions and familiarity with monitoring and observability concepts will set you apart. If you have a background in software development or engineering, that will enhance your ability to understand customer challenges and provide tailored solutions. A passion for teaching and enabling others will help you excel in this role, as you will be responsible for conducting demos and technical evaluations.

What you'll do

As a Senior Solutions Engineer at Grafana, you will be the go-to expert for customers looking to implement and optimize their use of Grafana's observability tools. You will conduct hands-on enablement sessions, providing customers with the knowledge they need to succeed. Your role will involve collaborating closely with the Sales team to identify customer needs and tailor solutions that meet their specific requirements.

You will engage with customers through presentations and technical evaluations, ensuring they understand the full capabilities of the Grafana LGTM Stack. Your ability to communicate effectively will be crucial as you guide customers through the implementation process and address any challenges they may face. You will also gather feedback from customers to help inform product development and improvements.

In this role, you will have the opportunity to work with a diverse range of clients, from startups to large enterprises, helping them manage their observability strategies effectively. Your contributions will directly impact Grafana's growth and success in the market, as you empower customers to leverage the full potential of the platform.

What we offer

Grafana Labs offers a collaborative and innovative work environment where you can thrive as part of a remote-first team. We value transparency, autonomy, and trust, and we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that impact users worldwide. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company.