Operations Manager • Lead

Who you are

You have a proven track record in managing enrollment and eligibility processes, ensuring that all operations run smoothly and efficiently. Your experience includes overseeing complex eligibility issues and implementing operational standards that enhance accuracy and compliance. You thrive in a collaborative environment, where you can lead a diverse team and encourage innovative solutions to improve healthcare access.

You possess strong analytical skills, allowing you to assess data governance and ensure consistency across various platforms. Your ability to communicate effectively with stakeholders at all levels is crucial, as you will serve as the escalation point for any complex issues that arise. You are detail-oriented and understand the importance of timely and compliant enrollments in minimizing claims risk and enhancing member experience.

What you'll do

In this role, you will own all eligibility and enrollment operations for employer groups administered by Gravie. This includes managing onboarding processes, open enrollment periods, life event changes, terminations, and COBRA transitions. You will establish operational standards and service level agreements (SLAs) to ensure eligibility accuracy across all plan designs. Your leadership will be essential in maintaining seamless data flow to claims, billing, and vendor partners, ensuring that all systems are aligned and functioning optimally.

You will also be responsible for developing and implementing strategies to improve the enrollment process, focusing on minimizing errors and enhancing member access to care. By partnering with various teams, you will drive initiatives that support the overall mission of Gravie to improve healthcare purchasing and access. Your role will involve regular assessments of operational performance and making data-driven decisions to enhance efficiency and effectiveness.

What we offer

Gravie offers a dynamic work environment where your contributions will directly impact the healthcare experience for many individuals. You will be part of a mission-driven team that values authenticity and encourages innovative thinking. We provide opportunities for professional growth and development, ensuring that you have the resources needed to succeed in your role. Join us in making a difference in the healthcare industry, where your voice matters and your ideas can lead to meaningful change.