About Greenlight
Empowering families to teach financial literacy
Key Highlights
- Over 4 million accounts serving families
- Raised $595.6 million in Series C funding
- Headquartered in Atlanta, GA with 501-1000 employees
- Launched a credit card product for parents in 2022
Greenlight is a fintech company based in Atlanta, GA, focused on empowering families to teach financial literacy to kids and teens. With over 4 million accounts, Greenlight offers a debit card specifically designed for young users, along with educational resources to help parents raise financially-s...
🎁 Benefits
Greenlight offers comprehensive medical, dental, and vision coverage, along with flexible unlimited time off. Employees benefit from a generous 401(k)...
🌟 Culture
Greenlight's culture is centered around financial education for families, fostering a mission-driven environment. The company is focused on innovation...
Workforce Management Associate • Mid-Level
Greenlight • Atlanta - Hybrid
Overview
Greenlight is hiring a Workforce Management Associate to ensure efficient staffing for their Customer Support organization. You'll collaborate with various teams to align workforce capacity with business priorities. This role requires strong analytical skills and the ability to thrive in a high-growth environment.
Job Description
Who you are
You have a strong analytical mindset and thrive in fast-paced environments — your ability to combine analytical rigor with hands-on execution sets you apart. You understand the importance of aligning workforce capacity with business priorities and have experience in managing staffing outcomes effectively. You are comfortable working closely with cross-functional teams, including Data, People Ops, and Customer Service leadership, to ensure that customer demand is met efficiently. You are detail-oriented and have a knack for forecasting accuracy, which is crucial for this role.
You possess excellent communication skills, allowing you to articulate workforce strategies clearly to various stakeholders. Your experience in workforce management or a related field has equipped you with the skills necessary to analyze data and make informed decisions. You are proactive in identifying potential staffing issues and are adept at developing strategies to address them before they impact customer service.
What you'll do
As a Workforce Management Associate at Greenlight, you will be responsible for the end-to-end contact forecast and workforce strategy. This includes both short-term execution and long-term planning to ensure that the Customer Support organization is staffed efficiently. You will analyze customer demand across all channels and work closely with leadership to align staffing levels with business priorities. Your role will involve monitoring real-time performance and making adjustments as necessary to meet service level agreements.
You will collaborate with the Data team to gather insights and improve forecasting accuracy, ensuring that staffing levels are optimized for peak times. Additionally, you will partner with People Ops to develop training and onboarding strategies that align with workforce needs. Your analytical skills will be crucial in assessing the effectiveness of staffing strategies and making data-driven recommendations for improvement.
What we offer
At Greenlight, we are committed to creating a supportive and engaging work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven company that is dedicated to helping families raise financially smart kids. Join us in making a positive impact on the next generation while advancing your career in workforce management.
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