About Groupon
Find amazing deals on experiences near you
Key Highlights
- Headquartered in Chicago, Illinois
- Over 300,000 deals available across various categories
- Approximately 3,000 employees
- Publicly traded since 2011 (NASDAQ: GRPN)
Groupon, headquartered in Chicago, Illinois, connects consumers with local businesses through its platform, offering over 300,000 deals across various categories including travel, dining, and entertainment. Founded in 2008, Groupon has served millions of customers and employs approximately 3,000 peo...
π Benefits
Groupon offers competitive salaries, stock options, flexible PTO, and a remote work policy to support work-life balance. Employees also benefit from w...
π Culture
Groupon fosters a culture of innovation and customer-centricity, encouraging employees to explore new ideas and solutions to enhance user experiences....
Overview
Groupon is hiring a Global Bug Reporting Trainee to manage the global bug queue for B2B clients. You'll analyze logs and APIs to triage issues and prioritize fixes across engineering teams. This entry-level position is based in Prague.
Job Description
Who you are
You are an entry-level professional eager to kickstart your career in bug reporting and quality assurance. You have a keen analytical mindset and are comfortable working with logs, APIs, and stack traces to identify root causes of issues. Your ability to prioritize tasks based on impact will be crucial in this role, ensuring that the most critical bugs are addressed promptly.
You are familiar with project management tools like JIRA and understand how to manage a backlog effectively. Your communication skills allow you to negotiate with product managers and engineers to ensure that bugs are included in sprints and resolved in a timely manner. You thrive in a collaborative environment and are excited to learn from experienced team members.
What you'll do
As a Global Bug Reporting Trainee at Groupon, you will own the global bug queue for B2B clients. Your primary responsibility will be to triage incoming bugs by analyzing logs, APIs (REST/GraphQL), and stack traces to determine their root causes. You will create minimal reproductions from vague client reports, ensuring that you capture the necessary details for effective troubleshooting.
You will prioritize bugs based on an impact score that considers severity, client count, and SLA risks. Managing the JIRA backlog will be a key part of your role, where you will utilize JQL queries, workflows, and dashboards to track bugs through to deployment. You will also negotiate with product managers and engineers to ensure that critical bugs are included in upcoming sprints, facilitating effective communication across teams.
What we offer
Groupon provides a dynamic work environment where you can learn and grow your skills in bug reporting and quality assurance. You will have the opportunity to work alongside experienced professionals who are committed to helping you succeed. As part of a company that values innovation and risk-taking, you will be encouraged to contribute your ideas and make a meaningful impact on our processes and products. Join us in our mission to support local businesses and transform the marketplace experience for customers worldwide.
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