Client Delivery Manager • Mid-Level

Who you are

You have a strong background in project management and customer service, with a proven ability to manage and retain client accounts effectively. You understand the importance of connecting clients with the right subject-matter experts to inform their business decisions, and you thrive in a team-oriented and collaborative environment. Your hard-working nature drives you to strive for excellence in every project you undertake, and you are eager to develop your skills further through built-in mentorship opportunities. You are committed to upholding policies that contribute to an equitable and welcoming environment for all.

What you'll do

In this role, you will manage and retain existing client accounts, ensuring that you understand each client's specific research needs. You will work to penetrate multiple users within client organizations and provide excellent customer service to grow client accounts. Your responsibilities will include contacting clients to obtain new projects, pushing events and teleconferences, and converting trial clients to full clients through exceptional service during the trial period. You will also be involved in project management, understanding client requests, and creating outlines for screening experts to meet those requests.

What we offer

At Guidepoint, we are passionate about your career growth and provide opportunities for upward mobility within the company. You will be part of a team that values diversity and collaboration, allowing you to create connections that offer a wealth of perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success.