About Guidepoint
Connecting you with expert insights on demand
Key Highlights
- Headquartered in New York City with a global presence
- Serves over 1,000 clients, including Fortune 500 companies
- Access to a network of 500,000+ expert advisors
- Raised over $60 million in funding since inception
Guidepoint, headquartered in New York City, is a prominent expert network that connects clients with over 500,000 expert advisors across various industries. Founded in 2003, Guidepoint serves more than 1,000 global companies, including Fortune 500 firms, by providing consultation and data services t...
🎁 Benefits
Guidepoint offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a le...
🌟 Culture
Guidepoint fosters a culture of knowledge-sharing and collaboration, emphasizing the importance of expert insights in driving business success. The co...
Customer Operations • Entry-Level
Guidepoint • Athens - Hybrid
Overview
Guidepoint is hiring an Associate in Client Service to connect clients with subject-matter experts. You'll play a vital role in understanding client needs and recruiting experts. This position is ideal for those looking to develop core business skills in a collaborative environment.
Job Description
Who you are
You are a motivated individual with a strong interest in client service and research. You possess excellent communication skills in both Italian and English, allowing you to connect effectively with a diverse range of clients and experts. You thrive in a team-oriented environment and are eager to learn and grow within the company. You understand the importance of delivering exceptional service and are committed to helping clients make informed business decisions. You are detail-oriented and can manage multiple tasks efficiently, ensuring that client needs are met promptly. You are open to feedback and mentorship, using it to enhance your project management and customer service skills.
What you'll do
As an Associate on the Client Service team, you will engage with clients to understand their specific research needs. You will identify and recruit experts from Guidepoint’s extensive network, ensuring that the right experts are matched with the right clients. You will play a crucial role in facilitating connections that help clients make informed decisions. Your responsibilities will include conducting research to find suitable experts, managing client requests, and ensuring timely delivery of expert connections. You will collaborate closely with your team to refine processes and improve service delivery. Additionally, you will participate in training and development opportunities to enhance your skills and advance your career within Guidepoint.
What we offer
Guidepoint provides a supportive and collaborative work environment where you can develop your career. You will have access to mentorship and training programs designed to enhance your skills in project management and customer service. The company values diversity and is committed to creating an equitable workplace. You will have opportunities for upward mobility and the chance to work with a wide range of industries and disciplines. The hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively.
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