Customer Success • Mid-Level

Who you are

You are an entrepreneurial and outgoing individual with a strong background in client success, particularly within the healthcare sector. You have exceptional CRM skills and a keen attention to detail, allowing you to effectively manage relationships with corporate healthcare clients. Your ability to develop personalized engagement plans based on client needs and interests sets you apart. You thrive in collaborative environments and enjoy working cross-functionally to maximize product usage and client satisfaction. You have a bachelor's or master's degree and are eager to contribute to a team that values equity and inclusivity.

What you'll do

In this role, you will serve as an advocate for Guidepoint's Insights product, fostering relationships with key stakeholders in the corporate healthcare sector. You will develop personalized engagement plans tailored to each client's therapeutic areas of focus and ongoing clinical trials. Your responsibilities will include monitoring client engagement through direct outreach efforts, such as emails, product demonstrations, and meetings. You will collaborate closely with the sales team to ensure timely renewals and identify upsell opportunities. Additionally, you will gather valuable feedback from clients to inform product development and marketing strategies, playing a pivotal role in driving engagement and revenue growth.

What we offer

Guidepoint offers a competitive salary of $75,000, along with an annual discretionary bonus based on performance. You will work in a hybrid role, allowing for flexibility between remote and in-office work in New York City. The company fosters an equitable and welcoming environment for all employees, regardless of background or identity. You will have the opportunity to contribute to a rapidly expanding product line and make a significant impact on client success and satisfaction.