Client Success Director • Senior

Who you are

You have a proven track record in client success management, ideally with 5+ years of experience in a leadership role. You excel in building strategic partnerships and have a deep understanding of client needs and how to meet them effectively. Your strong communication skills enable you to engage with key decision-makers and foster long-term relationships. You are results-driven and passionate about achieving success for both your clients and your team. You thrive in a collaborative environment and are committed to promoting wellbeing in the workplace.

What you'll do

As the Client Success Director at Gympass, you will lead the Client Success team in Milan, overseeing the management of all enterprise client accounts. Your primary responsibility will be to drive new customer acquisition and growth across Italy, ensuring that clients receive exceptional service and support. You will work closely with key stakeholders to develop and implement strategies that enhance the impact of the Wellhub program. Additionally, you will manage the commercial relationships and renewals for your portfolio, ensuring that clients are satisfied and engaged with our offerings. Your leadership will be crucial in building a high-performing team that is dedicated to achieving client success and driving business results.

What we offer

At Gympass, we offer a competitive compensation package that rewards your results and contributions. You will be part of a mission-driven company that values wellbeing, collaboration, and diverse perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to make a difference. Join us in redefining the future of workplace wellness and making a positive impact on the lives of millions of people globally.