Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in cybersecurity or related fields. You understand the importance of customer satisfaction and are dedicated to resolving issues efficiently. Your communication skills are top-notch, allowing you to explain complex technical concepts in a way that is easy for clients to understand. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals.

You are familiar with Continuous Threat Exposure Management (CTEM) and have a passion for helping organizations improve their security posture. Your problem-solving skills enable you to tackle challenges head-on, and you are always looking for ways to enhance the support experience for clients. You are adaptable and can handle a variety of technical issues, ensuring that clients receive the best possible service.

What you'll do

As a Senior Technical Support Specialist at HackerOne, you will be the first point of contact for clients seeking assistance with our platform. You will troubleshoot and resolve technical issues related to our Continuous Threat Exposure Management solutions, ensuring that clients can effectively utilize our services. Your role will involve collaborating with engineering teams to escalate and resolve complex issues, as well as providing feedback to improve our products and services.

You will also conduct training sessions for clients, helping them understand how to maximize the value of our platform. Your expertise will be crucial in guiding clients through the implementation of our solutions, ensuring a smooth onboarding process. You will monitor client satisfaction and work proactively to address any concerns, fostering strong relationships with our customers.

What we offer

HackerOne is committed to creating an inclusive and supportive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and innovation, working towards a common goal of enhancing cybersecurity for organizations worldwide. Join us in making a difference in the security landscape and help shape the future of threat management.