Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in B2B environments. You understand the importance of customer satisfaction and are committed to providing high-quality service. Your ability to communicate effectively with both customers and technical teams makes you a valuable asset in troubleshooting and resolving issues. You thrive in collaborative settings and enjoy working cross-functionally to meet customer needs. You are proactive in identifying potential problems and are skilled at diagnosing and fixing technical issues. Your passion for technology and customer service drives you to continuously improve your skills and knowledge.

What you'll do

As a Senior Technical Support Specialist at 6sense, you will play a crucial role in our Support team, working closely with customers to understand their challenges and provide effective solutions. You will collaborate with the Engineering team to diagnose and resolve technical issues, ensuring that our customers can fully leverage the capabilities of the 6sense platform. Your responsibilities will include managing customer inquiries, troubleshooting technical problems, and providing guidance on best practices. You will also contribute to the development of support documentation and resources to enhance the customer experience. Your expertise will help shape the future of our support services and contribute to the overall success of our mission to revolutionize B2B revenue generation.

What we offer

At 6sense, we value our employees and strive to create a supportive and engaging work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about making a difference in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success.