Customer Support • Mid-Level

Who you are

You are detail-oriented and empathetic, thriving in a fast-paced environment where you can proactively address partner inquiries. You have experience in customer support or a related field, and you understand the importance of clear communication in maintaining strong partner relationships. You are comfortable troubleshooting issues and coordinating with internal teams to find effective solutions. Your ability to manage escalations with professionalism and reliability sets you apart. You enjoy working collaboratively and are committed to providing exceptional service to partners.

What you'll do

As a Partner Support Specialist at Prizeout, you will serve as a vital operational link between the company and its credit union partners. Your primary responsibility will be to manage and resolve incoming escalations, ensuring that partner inquiries are addressed promptly and effectively. You will communicate with partners to troubleshoot issues, coordinate with internal teams to find solutions, and strengthen relationships through reliable communication. Your role will involve working closely with the Financial Institutions team to enhance the partner experience and ensure that all inquiries are handled with care and attention to detail. You will also be expected to contribute to process improvements that enhance operational efficiency and partner satisfaction.

What we offer

Prizeout offers a hybrid work environment, requiring three days a week onsite at our New York City office. You will be part of a dynamic team that values innovation and collaboration. We provide opportunities for professional growth and development, as well as a supportive culture that encourages you to thrive in your role. You will have the chance to make a meaningful impact on our partner relationships and contribute to the overall success of the company. We believe in empowering our employees and providing them with the tools they need to succeed.