Product Operations • Senior

Who you are

You have a strong background in research operations, with experience in optimizing processes and driving initiatives across teams. You excel at fostering collaboration among researchers, product teams, designers, and commercial stakeholders, ensuring that research activities align with business goals. Your passion for improving research processes and influencing stakeholders makes you a valuable asset to any organization. You thrive in high-impact roles where your contributions directly shape customer experiences and product decisions.

You understand the importance of scaling research operations at an enterprise level, and you are eager to take on the challenge of streamlining operations and expanding research capabilities. You are adaptable and open to diverse experiences, believing that different perspectives can enhance the quality of research outcomes. Your ability to consult on operational needs and provide guidance on democratized studies sets you apart as a leader in the field.

Desirable

Experience with AI innovations and knowledge management is a plus, as you will be involved in driving initiatives that leverage these areas to enhance research effectiveness. You are comfortable working in a fast-paced environment and are committed to continuous improvement in research methodologies.

What you'll do

In this role, you will lead the operational strategy for a diverse range of research activities, including global studies and tool consolidation. You will serve as the go-to person for operational needs, consulting with researchers and stakeholders to optimize their studies. Your work will involve fostering cross-functional collaboration and ensuring that research insights are effectively integrated into product decisions. You will be responsible for driving key initiatives that enhance the research platform and empower teams to deliver impactful insights.

You will also play a crucial role in expanding research capabilities, identifying opportunities for improvement, and implementing best practices across the organization. Your contributions will directly impact HelloFresh's ability to generate better customer experiences and drive business success. You will work closely with various teams to ensure that research activities are aligned with strategic objectives and that insights are effectively communicated to stakeholders.

What we offer

HelloFresh provides a supportive work environment with a focus on employee well-being. You will have access to a range of benefits, including a German language learning budget and opportunities for professional development through the HelloFresh Academy. The company prioritizes mental health support and offers transportation perks, making it a great place to work. With a commitment to fostering a positive workplace culture, HelloFresh encourages employees to thrive both personally and professionally.