Operations Manager • Senior

Who you are

You have a strong background in operations management, particularly in outsourcing environments. Your experience includes managing vendor relationships and ensuring service delivery meets established targets. You are adept at analyzing performance metrics and identifying areas for improvement, which allows you to drive efficiency in operations. You possess excellent communication skills, enabling you to facilitate discussions between internal teams and external partners effectively. You thrive in collaborative settings and enjoy working with diverse teams to achieve common goals. Your analytical mindset helps you to interpret data trends and implement solutions that enhance customer experience.

What you'll do

In this role, you will oversee the day-to-day operations of outsourced partners, ensuring they meet performance targets and adhere to service level agreements. You will facilitate regular business reviews and calibration meetings with stakeholders to align processes and expectations. Your responsibilities will include analyzing volume trends and identifying process gaps, allowing you to implement solutions that enhance efficiency. You will serve as the escalation point for critical issues, ensuring timely resolution and maintaining high service quality. Collaborating closely with internal teams and BPO partners, you will drive continuous improvement initiatives that contribute to the overall success of the organization.

What we offer

At GetYourGuide, you will be part of a vibrant team dedicated to transforming the travel experience. We offer a supportive work environment where your contributions are valued. You will have the opportunity to work in a hybrid model, balancing remote work with time at our Berlin headquarters. We are committed to fostering a diverse and inclusive workplace, ensuring that every team member feels empowered to succeed. Join us in our mission to connect people with unforgettable travel experiences around the world.