It Support • Mid-Level

Who you are

You have a solid background in IT support, with experience in delivering reliable and high-quality assistance to end-users. You understand the importance of device management and identity and access administration, and you are familiar with SaaS tooling. Your knowledge of security and compliance standards, particularly SOC 2 and ISO 27001, allows you to contribute effectively to the company's security efforts. You thrive in a collaborative environment, partnering with various teams to ensure smooth IT operations.

Desirable

Experience with IT security audits and a proactive approach to identifying and resolving IT issues will set you apart. Familiarity with the latest IT technologies and trends is a plus, as is a passion for helping others succeed in their roles through effective IT support.

What you'll do

In this role, you will be responsible for the day-to-day IT operations, ensuring that employees have the tools and support they need to perform their jobs effectively. You will handle end-user support requests, manage devices, and oversee identity and access administration. Additionally, you will play a key role in supporting the company's security and compliance initiatives by assisting with audits and collaborating with the Security and Coretech teams. Your contributions will help maintain a secure and efficient IT environment, enabling the company to focus on its mission of making calls safe and useful.

What we offer

At Hiya, you will be part of a dynamic team that is dedicated to transforming voice communication. We offer a supportive culture that encourages personal and professional growth. You will have the opportunity to work on innovative projects that disrupt the industry and make a meaningful impact on users worldwide. Join us in shaping the future of voice technology and enjoy a collaborative work environment that values your contributions.