About mthree
Empowering the next generation of tech talent
Key Highlights
- Headquartered in London, with global presence in finance and tech hubs
- Partners with major firms like JPMorgan and Goldman Sachs
- Trained over 1,000 tech professionals since inception
- Focus on software development and data analytics training
mthree is a talent development company headquartered in London, specializing in training and hiring technology talent for the finance and tech sectors. With a presence in major global hubs, mthree partners with enterprises like JPMorgan and Goldman Sachs to create tailored training programs, ensurin...
🎁 Benefits
mthree offers competitive salaries, equity options, and a comprehensive PTO policy. Employees benefit from a flexible remote work policy and access to...
🌟 Culture
mthree fosters a culture of continuous learning and development, emphasizing mentorship and hands-on experience. The company values diversity and incl...
Skills & Technologies
Overview
mthree is hiring an IT Support Analyst to deliver premium 2nd line support in a luxury fashion environment. You'll work with technologies like Microsoft Active Directory, O365, and ServiceNow. This position is ideal for someone with strong communication skills and a proactive attitude.
Job Description
Who you are
You are an extroverted and approachable individual who enjoys engaging with people. With a hands-on and proactive approach, you thrive in environments that require you to be active and involved rather than passive. Your excellent verbal and written communication skills enable you to interact confidently with users at all levels, including senior leadership. You are organized, detail-focused, and reliable, ensuring that you meet the high expectations of a fast-paced workplace. Having a minimum of ITIL v3 Foundation certification, you are well-equipped to handle IT support challenges. Your interest or experience in luxury fashion adds a unique touch to your profile, making you a great fit for this role.
What you'll do
In this role, you will deliver high-quality 2nd line IT support to internal teams through face-to-face interactions, phone calls, and emails. You will own incidents and requests end-to-end using ServiceNow, ensuring that you meet SLA targets consistently. Your responsibilities will include supporting laptops, mobile devices, meeting rooms, and collaboration tools, as well as installing, imaging, and deploying laptops, iPhones, iPads, and MacBooks. You will troubleshoot hardware, software, and basic network issues, creating knowledge articles and sharing best practices actively. Working closely with business users, third parties, and IT colleagues across various sites, you will play a crucial role in maintaining the IT infrastructure of a global luxury fashion house.
What we offer
At mthree, you will be part of a vibrant culture that values inclusion, equality, and the health and well-being of all employees. We ensure that our environment supports courageous teamwork, continuous learning, and making a significant impact. You will have the opportunity to grow your skills in a supportive setting while contributing to the success of an iconic brand. The successful candidate must have the right to work in the UK by the start of their employment and for the full duration of the training and placement period, which is 26 months.
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