Support Engineer • Entry-Level

Who you are

You have a solid understanding of the fundamentals of software engineering and are comfortable diving into technical details to improve products and support processes. You possess the ability to handle complex situations and communicate clearly and concisely in writing. Your drive to learn and grow is matched by a mindset of continuous improvement, and you are dependable with consistent attendance. Flexibility to work early or late shifts is essential, and you reside in the United States, including Puerto Rico, with authorization to work without visa sponsorship.

Desirable

You have commercial software development experience and customer service or support experience, which would be a bonus in this role.

What you'll do

In this role, your primary responsibility will be to handle incoming customer support requests, answering questions, updating system configurations, and troubleshooting issues. You will also take on software development and process improvements during downtime to create support tooling and modify product functionality. Whenever possible, you will look to not just solve the immediate issue but to eliminate the root cause or reduce the time needed to handle similar issues in the future. This position offers a terrific opportunity for someone looking to grow into a software development or sales engineering role.

What we offer

HomeVision provides a flexible time-off policy and a high degree of autonomy and ownership of your work. We support your professional goals and learning within and beyond the company, allowing you to grow the role over time and take on additional responsibilities. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.