Support Engineer • Junior

Who you are

You have junior or mid-level experience in SaaS support, DevOps, QA, systems engineering, or similar technical roles — your technical skill level is close to that of a junior developer, and you possess strong customer-facing abilities. You understand the importance of creating a smooth customer experience and are eager to help clients adopt Hubstaff efficiently while reducing bottlenecks for Sales, Success, and Support.

You are comfortable troubleshooting advanced issues involving APIs, MSI deployments, networking, MDM configuration, and integrations — your technical depth allows you to serve as a bridge between Hubstaff and its customers, ensuring that implementations go smoothly. Certifications in related fields are a plus but not required, as your hands-on experience speaks volumes.

What you'll do

As a Support Engineer at Hubstaff, you will join Sales and Success calls to answer technical questions, assist with setup, and guide customers through complex implementations. You will handle escalations from Sales, Success, and Support, including tickets, emails, calls, and screenshares, ensuring that customer inquiries are resolved efficiently and effectively.

Your role will involve troubleshooting advanced technical issues, providing clear and concise explanations to customers, and working closely with internal teams to improve product reliability and usability. You will also gather insights from customer interactions to feed back into the product development process, helping to shape the future of Hubstaff's offerings.

In this fully remote role, you will work within the AMER timezone, collaborating with a diverse team dedicated to enhancing the customer experience. Your contributions will directly impact how clients perceive and utilize Hubstaff's advanced features, ultimately driving customer satisfaction and retention.

What we offer

Hubstaff provides a supportive work environment where you can grow your technical skills while making a significant impact on customer success. You will have the opportunity to work with a talented team and engage with clients who rely on Hubstaff's innovative solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.