Customer Support • Mid-Level

Who you are

You have experience in customer support, ideally in a tiered support environment, where you've empowered junior agents to resolve complex inquiries effectively. You thrive in a collaborative setting and are passionate about enhancing customer experiences through effective communication and problem-solving. You understand the importance of being an advocate for customers and can navigate cross-functional teams to drive initiatives that elevate member satisfaction. You are adaptable and can handle a fast-paced environment, ensuring that you remain focused on delivering exceptional service.

What you'll do

As a Customer Support Specialist, Tier 3, you will be responsible for providing high-level support to our members, acting as a key differentiator in our service offering. You will empower T1 and T2 agents by providing guidance and support, ensuring they have the tools and knowledge necessary to resolve member inquiries effectively. You will also collaborate with various internal teams to address high-impact initiatives that enhance the overall member experience. Your role will involve analyzing support trends and feedback to identify areas for improvement, ensuring that our support processes are continuously evolving to meet member needs.

What we offer

At HoneyBook, we foster a culture built on collaboration, feedback, and ownership. We believe in the growth mindset and encourage our employees to develop their skills and careers. You will have the opportunity to work in a supportive environment where your contributions are valued, and your professional growth is prioritized. We offer competitive compensation and benefits, along with the chance to be part of a leading AI-powered business management platform that is transforming how independent professionals manage their businesses.