About Hook
Transforming customer engagement with machine learning insights
Key Highlights
- $14.5M raised from investors including LocalGlobe and Ross Mason
- Headquartered in the City of London with stunning modern offices
- Flexible working policy rated 9.5/10 by employees
- Serves some of the fastest-growing subscription businesses globally
Hook is a predictive revenue growth platform headquartered in the City of London, UK, specializing in machine learning insights for subscription businesses. Backed by $14.5M in funding from top investors like LocalGlobe and Mulesoft founder Ross Mason, Hook serves some of the fastest-growing compani...
π Benefits
Employees enjoy generous stock options, Bupa private medical insurance, and a flexible working policy rated 9.5/10. Additional perks include a Β£500 an...
π Culture
Hook fosters a strong technical team culture focused on leveraging machine learning to transform customer engagement in subscription businesses. The c...
Skills & Technologies
Overview
Hook is hiring a Pre-Sales Solutions Consultant to work closely with prospects throughout the sales cycle, validating technical capabilities and ensuring seamless implementation. You'll engage with APIs and data architecture, requiring strong technical and customer-focused skills.
Job Description
Who you are
You have a strong technical background and a customer-focused mindset β you thrive in roles that blend engineering depth with commercial problem-solving. Your experience includes working closely with clients to validate technical capabilities and ensure a smooth transition from discovery to implementation. You enjoy writing code and have a solid understanding of how systems fit together, which allows you to effectively communicate technical concepts to non-technical stakeholders.
You are comfortable with integrations and API exploration β your hands-on experience with technical scoping and proof of concepts enables you to address client needs effectively. You have a knack for leading security reviews and preparing technical documentation, ensuring that all aspects of the project are well-documented and understood by all parties involved.
What you'll do
In this role, you will be the bridge between our Sales, Customer Success, Product, and Engineering teams β your ability to communicate effectively across departments will be crucial. You will take the lead on responding to RFPs and preparing Statements of Work, ensuring that all technical requirements are met and clearly articulated. Your hands-on approach will involve working directly with clients to demonstrate Hook's technical capabilities and guide them through the integration process.
You will also be responsible for conducting security reviews and ensuring that all technical aspects of the project align with industry standards. Your role will require you to stay updated on the latest developments in AI and Machine Learning, as these technologies are central to Hook's offerings. You will collaborate with various teams to ensure that our solutions meet client expectations and drive customer loyalty.
What we offer
At Hook, we are committed to building a diverse and inclusive workplace β we believe that a strong company culture is essential for success. You will have access to the best equipment and resources to help you perform at your best. As part of a growing start-up, you will have the opportunity to contribute to our mission of changing how businesses engage with their customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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