About Hootsuite
Empowering brands through social media management
Key Highlights
- Over 18 million customers, including 80% of Fortune 1000
- Headquartered in Vancouver, BC with 1001+ employees
- $246.9 million raised in Series B funding
- Acquired Talkwalker to enhance AI capabilities
Hootsuite is a leading social media management platform headquartered in Vancouver, BC, with over 18 million customers, including more than 80% of the Fortune 1000. The company has raised $246.9 million in funding and is currently in the Series B stage. Hootsuite's recent acquisition of Talkwalker i...
🎁 Benefits
Hootsuite offers comprehensive health benefits, including 100% coverage for mental health treatments in North America, fertility assistance, and gener...
🌟 Culture
Hootsuite has a strong focus on innovation and adaptability, having restructured its leadership team to navigate economic challenges. The company valu...
Overview
Hootsuite is hiring an Account Manager, Scale to maintain relationships with existing customers and drive renewals and upsells. You'll work closely with clients to showcase the value of Hootsuite's products and services. This role requires strong commercial skills and the ability to manage a high volume of accounts.
Job Description
Who you are
You have a strong background in account management, ideally with experience in maintaining customer relationships at scale. Your commercial skillset allows you to effectively manage renewals and identify upsell opportunities, ensuring that customers realize the full value of Hootsuite's products and services. You excel in building rapport with clients and are proactive in providing insights that enhance their experience. You are comfortable working in a hybrid environment and are located within commuting distance of our Toronto or Vancouver offices.
What you'll do
In this role, you will maintain day-to-day contact with a portfolio of customers, focusing on driving customer health and satisfaction. You will develop strong relationships by providing timely answers to inquiries and showcasing the benefits of Hootsuite's offerings. Your responsibilities will include driving renewals, upsells, and expansions in your accounts, while also collaborating cross-functionally to deliver customer value throughout the sales cycle. You will be expected to provide weekly forecasts and maintain account data health, contributing to the overall success of the Scaled Account Management team.
What we offer
Hootsuite offers a dynamic work environment where you can grow your career in account management. You will have the opportunity to work with a diverse team and contribute to the success of our customers. We provide competitive compensation and benefits, along with a culture that values collaboration and innovation.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Hootsuite.
Similar Jobs You Might Like
Based on your interests and this role
Account Manager
Amazon is seeking a Scaled Account Manager to drive advertiser goals in the Automotive, Telecommunications, and Financial Services sectors. You'll collaborate with cross-functional teams to optimize marketing strategies and deliver results. This role requires strong analytical skills and a focus on customer success.
Account Manager
Stripe is hiring a Mid-Level Account Manager for their Bridge team to drive customer growth and retention. You'll work with CRM tools and data analysis to expand revenue across a portfolio of accounts. This position requires previous experience in a high-growth payments or fintech environment.