Contract Manager • Senior

Who you are

You have experience in customer service and contract management, with a strong focus on creating a great customer experience. Your background includes negotiation or sales experience, and you understand the importance of account management and customer retention. You approach problem-solving with curiosity and creativity, always seeking to understand multiple perspectives.

You thrive in a collaborative environment, establishing cooperative working relationships with customers and internal colleagues. Your ability to communicate effectively ensures that customer inquiries are resolved accurately and efficiently. You are results-driven and passionate about maximizing customer investment with HubSpot.

What you'll do

As a Senior Contract Manager at HubSpot, you will own the customer contract processes and renewals, ensuring a seamless experience for customers. You will collaborate closely with sales representatives and customer success managers to execute the contract renewal process. Your role will involve engaging with multiple customers daily via phone calls to ensure they are maximizing the value from their investment in HubSpot.

You will lead forecasting discussions and pipeline reviews with internal colleagues, contributing to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks. Your responsibilities will include managing a high volume of account-related tasks, all centered on enhancing customer satisfaction and retention.

What we offer

HubSpot offers a flexible work environment with options for remote, hybrid, or office-based work in the U.S. You will be part of a customer-focused organization that values results and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to contribute to our success.