Product Manager • Lead

Who you are

You have over 5 years of product management experience, with at least 2 years in a leadership role managing a team of Product Managers. Your background includes a strong focus on driving product adoption and growth, particularly in subscription-based models. You excel in strategic product leadership and possess a data-driven mindset that informs your decision-making processes. You are skilled in mentoring and coaching team members, ensuring they thrive in their respective roles.

You have a proven track record of defining and executing product strategies that align with company objectives and growth targets. Your experience includes collaborating closely with cross-functional teams, including Engineering, UX, Global Data, and Marketing, to deliver scalable solutions that enhance customer experiences. You are adept at establishing and monitoring KPIs to measure customer engagement and lifetime value, ensuring that your team meets its penetration targets.

Your analytical skills are complemented by your ability to leverage data and experimentation, such as A/B testing and funnel analysis, to drive product decisions. You are comfortable presenting updates and insights to leadership forums, articulating progress, risks, and opportunities for the Autoship & Save program. You understand the importance of balancing short-term wins with long-term scalability and customer satisfaction.

Desirable

Experience in e-commerce or subscription services is a plus, as is familiarity with customer retention strategies and pricing models. You are a strong communicator, capable of articulating complex ideas clearly and effectively to various stakeholders.

What you'll do

In this role, you will lead and mentor a team of three Product Managers, providing guidance, coaching, and performance feedback to help them excel in their domains. You will define and execute the product strategy for the Autoship & Save program, ensuring alignment with company OKRs and growth targets. You will partner closely with Engineering, UX, Global Data, and Marketing teams to deliver scalable solutions that enhance customer adoption and retention.

You will establish and monitor key performance indicators (KPIs) to measure penetration, engagement, and lifetime value of Autoship & Save customers. Your role will involve leveraging data and experimentation to drive decision-making and prioritize initiatives effectively. You will represent the Autoship & Save program at leadership forums, providing clear updates on progress, risks, and opportunities.

You will ensure that your team balances short-term wins with long-term scalability and customer satisfaction, fostering a culture of collaboration and innovation. You will also be responsible for identifying opportunities for improvement and growth within the program, ensuring that iHerb remains competitive in the market.

What we offer

At iHerb, we value our employees and offer a comprehensive benefits package that includes competitive compensation, health benefits, and opportunities for professional development. You will be part of a dynamic team that is committed to delivering a best-in-class subscription experience for our global customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.