Customer Support • Senior

Who you are

You have a strong background in customer support, ideally with experience in technical environments. You are passionate about providing outstanding experiences for customers and team members alike, driving continuous improvement in support processes. Your ability to communicate effectively and empathize with customer needs sets you apart. You thrive in a collaborative environment and enjoy helping others reach their potential. You are data-driven and understand the importance of metrics in enhancing customer satisfaction. You are eager to contribute to building the best customer experience on the planet.

What you'll do

As a Senior Customer Support Engineer, you will be responsible for delivering exceptional post-sales support to Incorta's customer base. You will resolve non-technical customer inquiries via phone and electronic means, ensuring that customers receive timely and effective solutions. Additionally, you will handle technical questions related to the use of Incorta's Electronic Support Services, providing assistance to your fellow support engineers in troubleshooting complex issues. Your role will involve enriching both the internal and customer knowledge base, contributing to a robust user community. You will advocate for customer needs within the organization, ensuring that their feedback is heard and acted upon. Your efforts will help drive continuous improvement in the support experience, ultimately enhancing customer satisfaction and loyalty.

What we offer

At Incorta, we provide a dynamic work environment where your contributions are valued. You will have the opportunity to work with a cutting-edge data analytics platform that is transforming the industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to deliver unparalleled customer experiences and make a significant impact in the world of data analytics.