About Crusoe
Sustainable AI cloud solutions for a greener future
Key Highlights
- Headquartered in Denver, Colorado
- 501-1000 employees focused on AI and renewable energy
- First vertically integrated AI cloud platform
- Committed to sustainable computing practices
Crusoe is a pioneering AI cloud platform headquartered in Denver, Colorado, that utilizes clean, renewable energy to power its operations. The company focuses on providing scalable computing resources for AI and machine learning applications, serving a diverse range of clients across various industr...
🎁 Benefits
Crusoe offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Crusoe fosters a culture centered on sustainability and innovation, encouraging employees to contribute to environmentally friendly computing solution...
Cloud Support Engineer • Senior
Overview
Crusoe is hiring a Senior Cloud Support Engineer to provide exceptional technical support for their sustainable cloud infrastructure. You'll work with cutting-edge technologies in AI/ML and ensure customer success. This role requires a deep understanding of cloud technologies and customer support experience.
Job Description
Who you are
You are a highly motivated technical professional with a passion for customer success and a deep understanding of cloud technologies. With experience in providing technical support, you excel at ensuring customers can leverage innovative solutions to achieve their goals. You are committed to Crusoe's mission of sustainability and innovation in cloud infrastructure.
You have a strong background in cloud computing and are familiar with the challenges and opportunities in high-performance computing. Your ability to communicate complex technical concepts clearly makes you an effective point of contact for customers seeking assistance. You thrive in collaborative environments and enjoy working with talented teams to solve complex challenges.
What you'll do
As a Senior Cloud Support Engineer, you will be the primary point of contact for technical support, ensuring customers can seamlessly utilize Crusoe Cloud for their research and development needs. You will provide exceptional technical support via Zendesk, addressing customer inquiries and troubleshooting issues related to cloud technologies. Your role will directly impact Crusoe's mission by empowering customers to accelerate their advancements in fields like AI/ML, physics simulations, and computational biology.
You will collaborate with internal teams to enhance customer experience and contribute to the continuous improvement of support processes. Your expertise will help drive meaningful innovation and ensure that customers can effectively utilize Crusoe's sustainable, low-cost GPU compute power. You will also be involved in exciting projects that push the boundaries of technology and sustainability.
What we offer
At Crusoe, you will be part of a mission-driven team that is setting the pace for responsible cloud infrastructure. We offer a full-time position with opportunities for professional growth and development. You will work in a dynamic environment where your contributions will have a tangible impact on the future of technology and sustainability. Join us in revolutionizing high-performance computing and making a difference in the world.
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