About Binalyze
Boosting cyber resilience with rapid response tools
Key Highlights
- Headquartered in Tallinn, Estonia with 21-100 employees
- $31 million total funding with a recent $19 million Series A
- Clients include KPMG and Turkish Airlines
- Forensic reports generated in under 10 minutes
Binalyze is a cybersecurity company headquartered in Tallinn, Estonia, specializing in rapid investigation and response tools for cyber threats. With $31 million in funding, including a recent $19 million Series A round, Binalyze provides forensic-level insights that allow organizations to assess br...
🎁 Benefits
Binalyze offers a fully remote work environment, 28 days of holiday per year plus public holidays, and additional wellbeing days. Employees receive he...
🌟 Culture
Binalyze fosters a culture focused on rapid response to cyber threats, emphasizing agility and innovation in cybersecurity. Their commitment to a flex...
Skills & Technologies
Overview
Binalyze is hiring a Senior Customer Support Engineer to provide advanced troubleshooting and resolution of complex technical issues for enterprise and MSSP customers. You'll work remotely from Turkey, ensuring high standards of DFIR solutions.
Job Description
Who you are
You have a strong background in technical support, with experience in providing expert-level assistance to customers facing complex issues. Your ability to troubleshoot and resolve technical problems is complemented by your excellent communication skills, allowing you to guide customers through solutions effectively. You thrive in a remote work environment and are comfortable using various communication channels to assist clients.
You are proactive in identifying enhancements and communicating vital issues, ensuring that customer needs are met and product improvements are continuously made. Your passion for cybersecurity and commitment to maintaining high standards in customer service make you an ideal fit for our team.
What you'll do
As a Senior Customer Support Engineer at Binalyze, you will be responsible for providing advanced troubleshooting and resolution of complex technical issues for our enterprise and MSSP customers. You will utilize remote access tools and diagnostic utilities to identify and troubleshoot technical issues reported by customers related to our products and systems. Your role will involve guiding customers through step-by-step solutions, including configuration, installation, and usage of our products.
You will collaborate with other team members to ensure that all customer and internal SLAs are achieved, maintaining the high standards of our DFIR solutions. Your contributions will be essential in enhancing customer satisfaction and driving product improvements. You will also be part of a remote-first company culture, working alongside a dedicated support team that provides 24/7 global coverage.
What we offer
At Binalyze, we are committed to building a diverse and inclusive team. We offer a competitive salary and benefits package, including meal cards and entertainment allowances. Join us in redefining the future of DFIR and make a significant impact in the cybersecurity landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and experiences.
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