Head Of Collections • Lead

Who you are

You have extensive experience in collections management, ideally in a highly regulated environment, where you've successfully driven economic performance and compliance. You treat collections as a capital allocation and optimization problem, ensuring that every decision is data-driven and focused on achieving predictable cash outcomes. Your hands-on approach means you are not just a leader but also an operator who takes real ownership of results and unit economics.

You possess strong analytical skills and are comfortable working with data to inform your decisions. You understand the nuances of relationship-sensitive markets and can navigate compliance challenges effectively. Your ability to design and optimize collections processes is complemented by your commitment to delivering positive customer experiences, ensuring that the collections journey is as smooth and human as possible.

What you'll do

As the Head of Collections, you will own the entire collections operation in the UAE, from design to execution. You will be responsible for turning delinquency into predictable cash outcomes through disciplined execution and strict compliance. Your role involves continuously optimizing the collections engine, ensuring that it operates efficiently and effectively in a highly regulated market. You will collaborate closely with various stakeholders to align the collections strategy with the overall business objectives, ensuring that the operations are scalable and sustainable.

You will lead a team of collections professionals, providing guidance and support to ensure they are equipped to meet their targets. Your focus will be on building a culture of accountability and performance, where every team member understands their role in achieving the company's financial goals. You will also be responsible for monitoring key performance indicators and making data-driven adjustments to strategies as needed.

What we offer

InDebted offers a dynamic work environment where you can make a significant impact on the future of collections. You will be part of a rapidly growing organization that values innovation and a human touch in its approach to debt resolution. We provide competitive compensation and opportunities for professional development as we continue to expand our operations globally.