Director Customer Success • Lead

Who you are

You have a proven track record in customer success management, ideally within the technology or healthcare sectors. Your experience includes building strong client relationships and acting as a trusted advisor, ensuring that customers realize the full value of the solutions provided. You possess an analytical mindset and a deep understanding of business and technology issues, allowing you to empathize with users and address their needs effectively.

You are skilled in managing teams and projects, ensuring that work is delivered on time and within budget. Your leadership style fosters collaboration and creativity among team members, enabling them to tackle complex challenges in the healthcare industry. You are passionate about helping customers succeed and are adept at navigating intricate workflows to deliver impactful solutions.

What you'll do

In this role, you will lead the customer success team, guiding them in their efforts to support clients in achieving their business goals. You will immerse yourself in customer workflows, identifying key problems and collaborating with clients to develop tailored solutions. Your responsibilities will include managing project delivery, overseeing team performance, and ensuring a high-quality customer experience throughout the engagement.

You will also be responsible for driving the adoption of Innovaccer's platform, working closely with product, data, and integration engineers to deploy solutions that meet client needs. As a trusted advisor, you will build strong relationships with clients, helping them navigate challenges and realize the value of the technology at their disposal. Your role will require you to balance strategic oversight with hands-on involvement in client engagements, ensuring that your team delivers exceptional service and support.

What we offer

At Innovaccer, we are committed to empowering our employees and fostering a culture of collaboration and innovation. We offer competitive compensation packages, including benefits that support your well-being and professional growth. Join us in our mission to transform healthcare through technology and make a meaningful impact on the lives of our clients and their patients.