Customer Success • Entry-Level

Who you are

You are a motivated individual eager to support customer training initiatives in the senior living technology sector. You possess strong communication skills and are comfortable facilitating training sessions for diverse audiences. Your attention to detail ensures that training materials are delivered effectively and that participant engagement is tracked accurately. You thrive in a collaborative environment and are excited about contributing to the success of customers using the Inspiren ecosystem.

Desirable

Experience in training or customer support roles is a plus, but not required. Familiarity with technology solutions in healthcare or senior living can enhance your effectiveness in this role. A passion for helping others and a willingness to learn will set you apart as a candidate.

What you'll do

In this role, you will deliver and facilitate customer training across various phases, including implementation and ongoing education. You will manage the scheduling and coordination of live and asynchronous training sessions, ensuring that all participants receive the necessary support. Tracking participation and engagement metrics will be a key responsibility, allowing you to provide insights into the effectiveness of training programs. You will collaborate with community leadership to collect and track resident consent for the usage of the Inspiren ecosystem, ensuring compliance and ethical standards are met. Additionally, you will contribute to the creation of case studies and success stories that highlight effective product adoption, showcasing the impact of Inspiren's solutions on customer operations.

What we offer

Inspiren provides a supportive work environment where you can grow your skills and advance your career in customer success. You will have the opportunity to work with a dedicated team focused on improving the lives of residents in senior living communities. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference in the senior living industry through technology and compassionate care.